Refund Policy

You can reschedule any session free of charge with at least 24 hours' notice; changes with less notice are charged at 50% of the session price. Payments are non-refundable, but I'll always work with you to reschedule so you can use every session you've paid for, and packages are valid for 6 months from purchase. If your health changes and you can't attend your remaining sessions, I'll refund the unused sessions. If you book and purchase sessions through email or Whats App and change your mind within 14 days, sessions already attended are non-refundable and I'll refund the rest. If I need to cancel a session, I'll offer you another time or refund that session.Blocks of 10 can be shared with one other person, agreed in advance."

Summary

Thank you for booking with Room for Pilates. All sessions are one-to-one reformer Pilates, so each appointment is reserved just for you. My aim is for you to use the sessions you've booked, so if your plans change, I'll always try to rebook you rather than refund you.

Cancelling or rescheduling a session

You can reschedule free of charge with at least 24 hours' notice before your session.
Changes made less than 24 hours before your session are charged at 50% of the session price.
If you don't attend without notice, 50% session fee applies.
Please contact me by email/WhatsApp to rearrange.

Session blocks and packages

Packages are valid for 6 months from the date of purchase, and I'll work with you to find times to use all your sessions within that period.
Packages are non-transferable, except for sharing as described below.
Sharing a block: Blocks of 10 sessions may be shared with one other person, agreed with me in advance. Anyone attending must complete a health questionnaire before their first session. The 6-month validity, cancellation terms and refund terms apply to the block as a whole, and the person who bought the block remains responsible for it.
If I've been unable to offer you suitable times within the 6 months, I'll extend your package so you don't lose sessions.

Refunds

Payments for sessions and packages are not refundable, and sessions already attended are never refundable. Instead, I'm happy to reschedule any session you can't attend (subject to the notice above) so you get the full benefit of what you've paid for.

Exception: changes in health. If your health changes and you're unable to attend your remaining sessions, I will refund the value of any unused sessions at the price you paid per session. Please let me know as soon as you can.

Your right to cancel a package or session booking

If you book and pay for sessions you have the right to cancel within 14 days of agreeing the booking, without giving a reason. Sessions already attended are non-refundable. If you've attended some sessions and decide to cancel within the 14 days, I'll refund the value of the remaining unused sessions. This right doesn't apply to individual sessions booked for a specific date and time.

If I need to cancel

If I have to cancel a session, for example due to illness, I'll let you know as soon as possible and offer an alternative time. If we can't find one that works, you'll receive a refund for that session, or it will be returned to your package balance with the validity extended if needed.

How refunds are paid

Where a refund is due, it will be paid by bank transfer to the account you paid from within [5-10] working days, and no later than 14 days after you tell me you're cancelling.

Refund Policy

Thank you for booking with Room for Pilates. All sessions are one-to-one reformer Pilates, so each appointment is reserved just for you. My aim is for you to use the sessions you've booked, so if your plans change, I'll always try to rebook you rather than refund you.

Cancelling or rescheduling a session

You can reschedule free of charge with at least 24 hours' notice before your session.

Changes made less than 24 hours before your session are charged at 50% of the session price.

If you don't attend without notice, 50% session fee applies.

Please contact me by email/WhatsApp to rearrange.

Session blocks and packages

Packages are valid for 6 months from the date of purchase, and I'll work with you to find times to use all your sessions within that period.

Packages are non-transferable, except for sharing as described below.

If I've been unable to offer you suitable times within the 6 months, I'll extend your package so you don't lose sessions.