Privacy Policy

Privacy — the short version

Who I am
I'm Melinda Nagy-Sinka, and I run Room for Pilates. If you have any questions about your information, email me at melinda@room-for-pilates.com or call 07545566552.

What I collect

Your name, phone number and email
Your address, if you give it to me (it's optional — it's just for invoices)
Your date of birth, on the health information sheet — it helps me judge the right exercise intensity for you
A record of your bookings and payments
Health information: any conditions, injuries, allergies or dietary needs you tell me about
An emergency contact number, if you'd like to leave one (completely optional)
Basic website information, like cookies

Why I collect it

To book your sessions and send you reminders
To send invoices and keep the records I need for my tax return
To keep a record of our sessions in case a question or complaint comes up later
Health information is the important one: without it I could set you exercises that aren't safe for you. I only need what you think is relevant to your sessions.

What I won't do
I won't send you marketing emails or letters. Any advertising I do is on social media, not to you directly.

How long I keep it
While we're working together. Once your sessions end, I delete your contact details, health information and session notes — unless you ask me to keep them, for example if you're taking a break and plan to come back. You can change your mind about that at any time.

Your rights
You can ask me to show you what I hold about you, correct it, delete it, limit how I use it, or send it to you or someone else. Where I've relied on your consent, you can withdraw it whenever you like. I'll respond within one month.

If you're unhappy
Please tell me first — email melinda@room-for-pilates.com. If you're still not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Melinda Nagy-Sinka customer privacy notice / Full length text

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

How to complain

Contact details

Telephone

07545566552

Email

melinda@room-for-pilates.com

What information we collect, use, and why

We collect or use the following information to provide services :

Names and contact details

Addresses

Date of birth

Purchase or account history

Health information (including dietary requirements, allergies and health conditions)

Website user information (including user journeys and cookie tracking)

Information relating to compliments or complaints

We also collect or use the following special category information to provide services This information is subject to additional protection due to its sensitive nature:

Health information

We collect or use the following information to comply with legal requirements:

Name

Contact information

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Purchase or service history

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

I need to collect personal information ,name, contact details and address for keeping in touch, invoice my clients and provide information in my tax return about the work I carry out.I collect date of birth as part of the health information sheet because age is a factor in setting safe exercise intensity. I only use this data to book appointments and send reminder messages and invoices. I will use social media for marketing, I don't wish to send email or post marketing for my clients. I am collecting health data, because it is imperative for me to know what type of exercises are good or not suitable for my clients. In the absence of health information exercise could cause serious health damage. I would like to give the free option of leaving an emergency contact number if my client wishes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

I need to keep information of my clients and their appointments to create invoices, do my admin for tax purposes and need to keep some information in case there are queries or complaints. I only hold the health information that the clients think is necessary for me to know for the exercise sessions. When our work finishes and the client doesn’t have more exercise sessions with me, I will delete all their contact information and health information unless I get permission to keep them longer.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

I need to ask for personal data; name, email address to keep in touch, book the client, check for bookings in the past, send out reminder messages. I need personal information to keep record of the exercise session for my own administrative and tax purposes. I ask for a home address when it is freely given for invoicing. In case they don\'t want to share their home address, I can offer an option.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information

I keep contact information when your first query arrives to the point when our co-operation finishes. I keep the name and contact details of a client in case I am given permission to. I don’t advertise in email and I won’t email you or send letters with deals and offers of my services.

In case the client’s exercise sessions are finished and the client doesn’t wish to carry on, I am deleting all relevant contact details, health information and session notes. If the client wants to take a break then return to exercise, I will keep all their information for practical purposes and only if they give permission. The client can withdraw this permission at any time.

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

How to complain

Contact details

Telephone

07545566552

Email

melinda@room-for-pilates.com

What information we collect, use, and why

We collect or use the following information to provide services :

Names and contact details

Addresses

Date of birth

Purchase or account history

Health information (including dietary requirements, allergies and health conditions)

Website user information (including user journeys and cookie tracking)

Information relating to compliments or complaints

We also collect or use the following special category information to provide services This information is subject to additional protection due to its sensitive nature:

Health information

We collect or use the following information to comply with legal requirements:

Name

Contact information

We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:

Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Purchase or service history

We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information

I keep contact information when your first query arrives to the point when our co-operation finishes. I keep the name and contact details of a client in case I am given permission to. I don’t advertise in email and I won’t email you or send letters with deals and offers of my services.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: melinda@room-for-pilates.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint